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Searching for answers? Look no further than our FAQ section. Here, you'll find responses to the most frequently asked questions about our products, services, and company. From shipping and returns to information about our sourcing and mining process, our FAQ has it all. Can't find what you're looking for? Contact us and we're happy to help.
HOW DO I SIGN UP FOR A NEW ACCOUNT?
To sign up for a new account, please visit our New Client Sign Up page by following this link. Here, you will be prompted to fill out a form to request approval for a new account. Once you have completed the form, our team will review your application and approve or deny your request. If you have any questions or issues during the sign-up process, please don't hesitate to reach out to us via our Conact Us page for assistance.
HOW DO I PLACE AN ORDER ON WWW.SOUTHAMERICANMINERALS.COM?
1: Sign-up for a new client account: To place an order with South American Minerals Group, you'll need to first create a client account. This can be done by visiting the link above. Fill out the required information and submit your account request.
2: Await approval: Once you've submitted your account request, it will be reviewed by our team. You will receive an email notification once your account has been approved. (24-48 hours estimated processing time)
- In the meantime be sure to opt-in to our newsletter to not miss out on exclusive offers and more.
3: Once approved, log in to your account and begin shopping our handpicked selection of premium products, directly sourced from South American mines.
WHAT IF I NEED EXTRA HELP OR ADVICE ABOUT MY PURCHASE?
If you need help, you can reach out to us by calling +598 94 971 931. Alternatively, you can email us to request a conversation with one of our experts via our Contact Us page. We'll be happy to answer any questions you may have and schedule an appointment if needed.
WHAT IS THE ESTIMATED PROCESSING AND DELIVERY TIME FOR MY ORDER?
The estimated processing and delivery time for your order will depend on several factors such as the availability of the products, size of shipment and your shipping location. Please review our Shipping Policy Page for more information. Once you have submitted a Order Request Form, you will receive an email invoice with your custom DHL Express Shipping rate and an estimated delivery date. If you have any further questions or concerns about your order, please feel free to reach out to our customer service team for more information via our Contact Us page.
