Shipping Policy

At South American Minerals Group, we understand that timely delivery of your order is important to you. We strive to process and ship all orders as quickly as possible. Here is some information about our shipping policy to help you understand how we handle shipping and delivery.

Order Processing:

  • All orders are processed within 1-2 business days.
  • Orders placed on weekends and holidays will be processed on the next business day.
  • You will receive an email confirmation with a tracking number once your order has been shipped.

Shipping Rates and Delivery Times:

  • Shipping rates are calculated based on the weight of your order and the shipping destination.
  • Delivery times may vary depending on your location, but most orders will arrive within 5-7 business days after shipping.
  • We offer expedited shipping options for an additional fee.

International Shipping:

  • We ship globally, if you have specific questions about your receiving country please fill out a Contact Us form for additional logistic help.
  • International orders may be subject to additional customs and import duties, which are the responsibility of the customer.
  • Please note that international shipping times may vary and may take longer than domestic orders.

Shipping Damage:

  • If you receive a damaged product, please contact us within 48 hours of delivery and we will be happy to replace it.
  • Please retain all original packaging materials and take a photo of the damage for our records.

Returns and Exchanges:

  • Please refer to our Return Policy for more information on returns and exchanges.

If you have any questions or concerns about our shipping policy, please do not hesitate to contact us. Our customer service team is always happy to help.

SAMG's BRAND HIGHLIGHTS

DHL EXPRESS GLOBAL SHIPPING

Shop with confidence knowing that our Carbon Neutral DHL Express Global Delivery ensures your minerals are delivered with minimal environmental impact.

RECLAMATION OF THE MINED LAND

Our commitment to restoring mined land to its natural state ensures that we leave a positive impact on the environment for future generations.

ETHICAL LABOR PRACTICES

We believe in fair and ethical treatment of our workers, ensuring that all our labor practices are in compliance with international standards.

PREMIUM QUALITY GUARANTEED

Our premium quality minerals are guaranteed to meet the highest standards, ensuring satisfaction with every purchase.

"I am a collector of unique and high-quality gems, and this brand is one of my favorite suppliers. Their amethysts are among the highest quality specimens in my collection."

Ashley

"I recently started my own jewelry business, and partnering with this brand has been one of the best decisions I've made. Their amethyst is of the highest quality and their innovative sales channels and international trade expertise has helped me expand my reach and discover new opportunities. I am confident that their mission to provide premium minerals and drive growth in the industry will only continue to benefit my business."

Jennifer

"I have been a collector of amethyst for many years, and this brand has quickly become one of my favorites. Their dedication to providing premium minerals is evident in the quality of their stones and the expertise of their staff. Their mission to drive growth and development in the industry is also something that sets them apart and makes me proud to be a customer."

Anthony