DHL EXPRESS DELIVERY
ALL LOTS ARE SHIPPED DIRECT FROM THE MINES IN SOUTH AMERICA
DHL FREIGHT BILLS SENT SEPARATELYSHIPPING POLICY REQUEST A QUOTE
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Searching for answers? Look no further than our FAQ section. Here, you'll find responses to the most frequently asked questions about our products, services, and company. From shipping and returns to information about our sourcing and mining process, our FAQ has it all. Can't find what you're looking for? Contact us and we're happy to help.
HOW DO I SIGN UP FOR A NEW ACCOUNT?
To sign up for a new account, please visit our New Client Sign Up page by following this link. Here, you will be prompted to fill out a form to request approval for a new account. Once you have completed the form, our team will review your application and approve or deny your request. If you have any questions or issues during the sign-up process, please don't hesitate to reach out to us via our Conact Us page for assistance.
HOW DO I PLACE AN ORDER ON WWW.SOUTHAMERICANMINERALS.COM?
1: Sign-up for a new client account: To place an order with South American Minerals Group, you'll need to first create a client account. This can be done by visiting our website and clicking on the "Sign-Up" button. Fill out the required information and submit your account request.
2: Await approval: Once you've submitted your account request, it will be reviewed by our team. You will receive an email notification once your account has been approved. (24-48 hours estimated processing time)
3: Receive our product catalogs: Once your account is approved, you will receive our product catalogs as they release which will include all pricing and additional information on our available products.
4: Submit order request form: Once you've reviewed our product catalogs, you can submit an order request form on our website. Be sure to specify the items you would like to order, the quantity, and any other relevant details.
5: Receive and pay your custom invoice: After we receive your order request form, we will send you a custom invoice with the total cost of your order + your custom DHL Express Quote. Once you receive the invoice, you can make the payment directly on our website and your order will be processed and shipped to you. (We encourage prompt payment within 24-48 hours of receiving your invoice)
WHAT IF I NEED EXTRA HELP OR ADVICE ABOUT MY PURCHASE?
If you need help, you can reach out to us by calling +598 94 971 931. Alternatively, you can email us to request a conversation with one of our experts via our Contact Us page. We'll be happy to answer any questions you may have and schedule an appointment if needed.
WHAT IS THE ESTIMATED PROCESSING AND DELIVERY TIME FOR MY ORDER?
The estimated processing and delivery time for your order will depend on several factors such as the availability of the products, size of shipment and your shipping location. Please review our Shipping Policy Page for more information. Once you have submitted a Order Request Form, you will receive an email invoice with your custom DHL Express Shipping rate and an estimated delivery date. If you have any further questions or concerns about your order, please feel free to reach out to our customer service team for more information via our Contact Us page.